Service Management Modules from Sage Accpac

 Purchase Order Integration: requires Service Manager PO add on for it's integration. With the help of this you can create and edit the status of your requisitions and purchase orders. It further gives an added advantage of receipt and alert functions indicating that an order has been received.

 Event Manager: controls and maintains internet within the Service Manager so that customer relationship management is strengthened. With the help of this program you can send your customers newsletters, reminders, expiry dates etc.

 Response Tracking: sets response times with regards to service level, customers, or equipment being serviced etc.

 Serialized Inventory Integration: allows serial numbers of the items to be selected which were entered at the time of purchase order receipt. Thus, it maintains an edge over accounting costing method with serialized inventory cost being an accurate one.

 Project: helps in viewing project totals once those projects are set up including agreements, jobs and preventive maintenance.

 Monitor: works at the back end by advising users about alerts or follow ups thereby making the organization proactive. These reminders could include sending reminding e mails to customers about their order or a task that is due by employees.

 Help Desk: consists of 'Fault', 'Symptom' and 'Solution'. The former can be accessed from the desktop from 'Job Manager'. Moreover, you can also import manufacturing codes through it and use search engines to track issues.

 Budgeting: can individually be done at varying levels within a job thereby storing estimates.

 Warranty and RMA's: these help in coming up to warranty agreements for manufacturers. Similarly, return authorisations can be created for customers/ manufacturers. These include:

• • Shipping information.
• • Fault information.
• • Details of equipment.
• • Material request etc.